Shipments and returns
Most UK Mainland orders are sent using either Royal Mail or DPD approx 2-3 days. European deliveries are sent via TNT or Royal Mail Parcelforce and take approx 7-10 days to arrive. USA deliveries are sent via TNT or Royal Mail Parcelforce and take approx 10-14 days to arrive. Austalian deliveries are sent via TNT or Royal Mail Parcelforce and take approx 10-14 days to arrive.
Please note that if you are outside of the UK you may incur extra charges as stated on the website. You will be contacted via email to pay the additional duty costs. Failure to pay these costs will result in the order being returned to us and the order being cancelled and refunded with a 20% administration fee.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Returns and Refund Policy
If you have a problem, or are unhappy with your purchase, then we will put the matter right. Goods are refunded within 30 days and we will gladly replace the item or offer a full refund for it. If we have made a mistake, we'll also refund any delivery charges. We regret that we are unable to accept returns of items that have been obviously worn and/or washed. Otherwise, we accept returns of complete products, unused and in an "as new" condition, including the packaging.
Safe & Secure
For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. Please return all items to the address below: Royal Enfield Shop, White Bear Yard, Park Road, Adlington, Chorley. PR7 4HZ UK