Terms and conditions of use
Most UK Mainland orders are sent using either Royal Mail or DPD approx 2-3 days. European deliveries are sent via TNT or Royal Mail Parcelforce and take approx 7-10 days to arrive. USA deliveries are sent via TNT or Royal Mail Parcelforce and take approx 10-14 days to arrive. Austalian deliveries are sent via TNT or Royal Mail Parcelforce and take approx 10-14 days to arrive.
Please note that if you are outside of the UK you may incur extra charges as stated on the website. You will be contacted via email to pay the additional duty costs. Failure to pay these costs will result in the order being returned to us and the order being cancelled and refunded with a 20% administration fee.
Returns and Refund Policy
If you have a problem, or are unhappy with your purchase, then we will put the matter right. Goods are refunded within 30 days and we will gladly replace the item or offer a full refund for it. If we have made a mistake, we'll also refund any delivery charges. We regret that we are unable to accept returns of items that have been obviously worn and/or washed. Otherwise, we accept returns of complete products, unused and in an "as new" condition, including the packaging.
Safe & Secure
For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. Please return all items to the address below: Royal Enfield Shop, White Bear Yard, Park Road, Adlington, Chorley. PR7 4HZ UK
When do I get my refund once I've returned an item?
Goods are refunded within 30 days. The refund will be credited to the payment card account.
We want you to be confident about shopping with Royal Enfield Shop. Because of this we take Internet security very seriously. Below are a few of the ways in which we safeguard your personal information and make shopping on our website completely safe and secure for our customers.
All payments made online are handled by PayPal or Stripe.
To pay over the telephone.
Have your complete order ready and call customer services on +44(0)1257 809110 and we'll process your order for you.
To pay by cheque
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Personal Information and Safety
Unlike a lot of other Internet retailers we do not just encrypt your payment details. Whenever you enter personal information on our website, you can be sure that you are on a secure connection. This means that any information you provide is encrypted at all times during transmission and cannot be viewed by anyone else. Before you enter any personal information on any website you should always make sure you are on a secure connection. To do this, simply look for the Secure Padlock near the bottom right corner of your browser window on the payment page and also ensure the address of the page you are on starts with https not just http.
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.