Delivery time scales are dependent on the order value and products ordered. For smaller items we use a Royal Mail service, for all other items a courier service would be used. Courier: Depending on the product & value, orders can sometimes take up to 3 to 5 working days . International orders would be sent using a 10-14 working day service. Tracking is available for most packages sent via a courier service, if tracking is available then your tracking number for your package is sent within your despatch email. If your package doesn't arrive by the by the estimated timescale, please email us.
For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please return all items to the address below: Royal Enfield, On-Line Returns, Fairclough House, Church Street, Adlington, Chorley, PR7 4EX, UK When do I get my refund once I've returned an item?
Goods are refunded within 14 days. The refund will be credited to the payment card or PayPal account.