If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancel it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you. Errors and omissions are excepted.
Most UK Mainland orders are sent using either Royal Mail or DPD and we aim to deliver in approximately 2-3 days. European deliveries are sent via TNT or Royal Mail Parcelforce and take approximately 10-14 days to arrive. Non European deliveries are sent via TNT or Royal Mail Parcelforce and take approximately 14-21 days to arrive.
The cancellation period will expire after 14 from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g a letter sent by post, fax or email).
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
We make take a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day your provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please return all items to the address below:
Royal Enfield, On-Line Returns, Fairclough House, Church Street, Adlington, Chorley, PR7 4EX, UK
When do I get my refund once I've returned an item?
Goods are refunded within 14 days. The refund will be credited to the payment card account or PayPal account.
We want you to be confident about shopping with Royal Enfield. Because of this we take Internet security very seriously. Below are a few of the ways in which we safeguard your personal information and make shopping on our website completely safe and secure for our customers.
All payments made online are handled by PayPal Or Worldpay portals with Visa and MasterCard online verification.
To pay over the telephone.
Have your complete order ready and call customer services 01257 809110 and we’ll process your order for you.
Unlike a lot of other Internet retailers we do not just encrypt your payment details. Whenever you enter personal information on our website, you can be sure that you are on a secure connection. This means that any information you provide is encrypted at all times during transmission and cannot be viewed by anyone else. Before you enter any personal information on any website you should always make sure you are on a secure connection. To do this, simply look for the Secure Padlock near the bottom right corner of your browser window on the payment page and also ensure the address of the page you are on starts with https not just http.
If we should receive a complaint about any part of our service, by phone or e-mail o, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially and effectively.